Hotel booking platform Reservations.com, today announces the launch of its Customer Success Center to offer customers 24/7 access to live customer service agents. The center will support all of Reservations.com’s current offerings, which include hotel, car rental, tour and activity planning and travel insurance.
According to TalkDesk, 61% of customers prefer phone calls as the best means to reach customer service, yet 75% feel that they do not speak to a live agent in a timely manner. Reservations.com’s Customer Success Center is responding to these customer needs by directly connecting travelers with live support agents to quickly and efficiently assist with questions and provide guidance during the planning process.
“Our customers are our top priority,” said Reservations.com Co-Founder Yatin Patel. “We are committed to investing our time and effort into the Customer Success Center to provide an elite level of service dedicated to improving customer satisfaction and confidence during their booking and trip planning experience.”