Our mission is to bring the human-touch back into the world of online travel

At Reservations.com we are passionate about our vision to provide all travelers with personalized experiential travel planning and redefine the booking and travel planning experience for today’s travelers by providing personalized services, at scale.
Assistance

Our customers are our top priority. We are focused on your success!

At a time when other companies are scaling back phone support, Reservations.com is investing to bring back the human element and expand its customer support organization to offer round the clock, personalized phone assistance.
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24/7 Phone Support

A support team dedicated to customer success. We are always available to help.
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Concierge Service

Our highly trained team is prepared to guide you through the booking process.
assistance
Customer Success

Travel is our DNA

Reservations.com is on the mission to bring the human-touch back into the world of online travel, to enhance our customer's experience and take them places they have never been. We are passionate about redefining the booking and planning experience for today's travelers.
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hotels worldwide
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top destinations

Frequently Asked Questions (FAQs)

We’re here to help!
Where can I get a receipt or copy of my Hotel Booking Confirmation? arrow-icon
After completing your reservation, you will receive a confirmation email that contains your itinerary number and trip details. Your reservation confirmation and itinerary is your receipt of payment. You may also visit the Manage Your Reservation section to view your reservation details and re-send confirmation email.
How do I cancel my reservation? arrow-icon
If you would like to cancel your reservation you may do so in our Manage Your Reservation section, or by phone by calling customer support at 855-516-1090. Please check your cancellation policy located on the bottom of your confirmation email. In some cases, we may be able to help you find alternative room types, dates, or hotels to ensure your stay will match your updated needs.
Where can I get information about any Travel Advisories related to my trip? arrow-icon
As a first step in planning any trip abroad, check the Travel Advisories for your intended destination. Note that conditions can change rapidly in a country at any time. To receive updated Travel Advisories and Alerts, choose the method that works best for you at travel.state.gov/stayingconnected. For more details and FAQs about our safety and security information, please see travel.state.gov/travelsafely.
What should I do if I'm having trouble booking online? arrow-icon
We would love to assist you. Please contact our customer success center anytime at 855-516-1090 to speak with one of our representatives. For international callers: Australia: 1800-875-303 New Zealand: 0-800-447-355 Singapore: 800-101-3670 United Kingdom: 0800-031-5657 United States: 855-956-2201
What information or documents will I need to check-in to my hotel? arrow-icon
In most cases, you will need a driver's license or government-issued ID card and a credit or debit card for any incidental expenses. Any Incidental expenses incurred will be charged at time of check-out. Your reservation itinerary is not required at the time of check-in, however, we recommended that you print a copy for your records. The bottom section of your confirmation email contains information provided by your hotel with specific information about check-in. In this section you may find certain fees charged by the hotel such as parking fees, and pet fees. Please review the section before arrival at your hotel. For specific check- in questions and request please contact your hotel directly. If you have any concerns while checking in to your hotel, we are here to help you through the process, please feel free to give us a call anytime at 855-956-2201.
Do you operate or own the hotels listed on your website? arrow-icon
No, we are not the hotel. We are an online travel agency (OTA) that partners with accommodation suppliers to help you find the perfect stay for your trip. Our role is to assist you in comparing prices, amenities, and availability to book the best option for your needs.
How do I find the best deals and get the cheapest hotel rates? arrow-icon
At reservations.com, we aggregate special hotel deals for thousands of hotels worldwide. Deals can vary based on the dates of your stay or selected room type. When available discounts and deals are noted on the search results and next to the hotel's room rates. For even bigger discounts, you can also get access to hidden specials, unpublished rates and vip hotel deals by calling us and speaking to one of our travel specialists.
How do I know if my booking was successful? arrow-icon
Confirmation is easy and instant with Reservations.com. We will send you a confirmation email as soon as you complete checkout.
True experience is not a passive activity -
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Team

OUR team & culture

We work hard and play hard. While we have passion for all things hotels, we also have a passion for our family, friends, and most importantly ourselves. Here at Reservations.com, we keep sound work hours so that you pursue your passions outside of the bright red walls.