Reservations
Have questions or need additional help?
Please access our Customer Support Portal
Manage or Cancel Your Reservation
For the fastest and most convenient service use our Manage Reservation feature below to receive a copy of your reservation confirmation email or to cancel your reservation. Please review your cancellation policy prior to cancelling your reservation, which was provided on the reservation confirmation page as well as your confirmation email.
As always, we are here to help you through the process. For immediate assistance, to cancel your reservation, change dates of your reservation or for billing concerns please use our toll-free number 855-956-2201.
Find the answers you are looking for with our frequently asked questions section.
For international callers:
- Australia: 1800 875 303
- Brazil: 0800-892-1021
- Ireland: 1 800 903 547
- Mexico: 01-800-062-9343
- New Zealand: 0-800-447-355
- Panama: 00-800-203-0098
- Singapore: 800-101-3670
- United Kingdom: 0800-031-5657
Manage Your Reservation Frequently Asked Questions
A: No. For any modification, please contact us directly at 855-956-2201 or by email to [email protected].
A: Yes, you can cancel your reservation online under reservation details. You will need the email used at the time of booking and your Itinerary number. Please review your cancellation policy on your confirmation email before canceling your reservation.
A: No, nonrefundable reservations cannot be canceled after booking. For questions please contact our Support Team at 855-956-2201 or by email at [email protected].
A: Your cancellation policy can be found under the Reservation Details and on your confirmation email.
A: No, to update your reservation email please contact us directly by phone at 855-956-2201 or by email to [email protected].
A: The hotel address appears in the confirmation email that was sent at the time of booking. Alternatively, it is possible to re-send the confirmation email by going to reservation details.
