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855-516-1090

Lake Kivu Serena Hotel

Gisenyi Rwanda, Gisenyi, , 00100
phone 855-516-1090
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Lake Kivu Serena Hotel

Gisenyi Rwanda, Gisenyi, , 00100
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Interior entrance
Lobby Entry
Room
Room
Room
Room
Room
Room
Room
Terrace/patio
Clean Restrooms
Bath Photo
Swimming Pool
Pool Photo
Pool Hotel
Boating
Rafting
Hotel Amenity
Restaurants
Restaurant
Restaurant
Restaurant
Restaurant
Restaurant
Food and drink
Breakfast buffet
Meeting facility
Meeting facility
Beach
Primary image
Interior entrance
Lobby Entry

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  • Standard Double Room
    Standard Double Room
    Standard Double Room
    Standard Double Room
    Standard Double Room

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    Standard Double Room

    1 Queen Bed, 269 sq feet
    FreeParking Free Parking

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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - LCD television with premium channels
    Food and Beverages - 24-hour room service and free bottled water
    Bed Type and Features - Bed sheets
    Restrooms & Showers - Private bathroom, bathtub or shower, bathrobes, and a hair dryer
    Extra Features - Safe and phone; free cribs/infant beds available on request
    Pleasure - Air conditioning and daily housekeeping
    Need to Know - No rollaway/extra beds available
    Smoking And Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • AC
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Complimentary bottled water
    • Complimentary cribs/infant beds
    • Complimentary Wifi
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • No rollaway/extra beds
    • Phone
    • Room Linens provided
    • Shower Or Bathtub
    • Smoking And Non Smoking
    • TV
    • TV - LCD
    • TV - Premium channels
    • TV - Satellite Service
    • TV size: 32
    • Wireless internet access
  • Junior Suite
    Junior Suite
    Junior Suite
    Junior Suite

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    Junior Suite

    1 King Bed, 431-sq-foot room, balcony with lake views
    FreeParking Free Parking

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    Room Highlights

    Layout of Junior Suite - Bedroom and living room
    Internet - Free WiFi
    In Room Entertainment - LCD television with premium channels
    Food and Beverages - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
    Bed Type and Features - Bed sheets
    Restrooms & Showers - Private bathroom, bathtub or shower, bathrobes, and a hair dryer
    Extra Features - Desk, safe, and phone; free cribs/infant beds available on request
    Pleasure - Air conditioning and daily housekeeping
    Need to Know - No rollaway/extra beds available
    Smoking And Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • AC
    • Balcony
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary cribs/infant beds
    • Complimentary Wifi
    • Desk
    • Flat panel TV
    • fully stocked Minibar
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • No rollaway/extra beds
    • Phone
    • Room Linens provided
    • Shower Or Bathtub
    • Smoking And Non Smoking
    • TV
    • TV - LCD
    • TV - Premium channels
    • TV - Satellite Service
    • TV size: 32
    • Wireless internet access
  • Family Twin Room
    Family Twin Room
    Family Twin Room

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    Family Twin Room

    2 Queen Beds, 269-sq-foot room with lake views
    FreeParking Free Parking

    Book Online OR Call to Book

    855-516-1090
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    Check savings and offers

    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - LCD television with premium channels
    Food and Beverages - Coffee/tea maker, 24-hour room service, and free bottled water
    Bed Type and Features - Bed sheets
    Restrooms & Showers - Private bathroom, bathtub or shower, bathrobes, and a hair dryer
    Extra Features - Desk, safe, and phone; free cribs/infant beds available on request
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Wheelchair accessible
    Need to Know - No rollaway/extra beds available
    Smoking And Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • AC
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary cribs/infant beds
    • Complimentary Wifi
    • Desk
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • No rollaway/extra beds
    • Phone
    • Room Linens provided
    • Shower Or Bathtub
    • Smoking And Non Smoking
    • TV
    • TV - LCD
    • TV - Premium channels
    • TV - Satellite Service
    • TV size: 32
    • Wheelchair accessible
    • Wireless internet access

ABOUT THE HOTEL

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About Lake Kivu Serena Hotel Hotel

Hotel Location & Nearby Attractions

When you stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, within a 5-minute drive of Gisenyi Beach and Rwanda Tourism University College. This beach hotel is 1.5 mi (2.4 km) from Université Libre de Kigali and 4 mi (6.4 km) from Nyamyumba Hot Springs.

Popular Hotel Amenities and Features

Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business, Other Amenities

Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Restaurants, Bars, Lounge & Dining options

Enjoy British cuisine at The Lake Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Pet Policy for Lake Kivu Serena Hotel
If you are thinking of bringing your pet and want to know if pets are allowed at Lake Kivu Serena Hotel, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Lake Kivu Serena Hotel are listed below.

Pets not allowed

Service animals not allowed

Additional Hotel Details
  • Professional property host/manager
  • Gap period enforced between guest stays - 48 hours
  • Property confirms they are implementing guest safety measures
  • Temperature checks are available to guests
  • Social distancing measures are in place
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Masks are available to guests
  • Protective clothing is available to guests
  • Essential workers only - NO
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Commonly-touched surfaces are cleaned with disinfectant
  • No elevators

Featured Amenities

Free Parking Hotel Restaurant Hotel with Pool

Lake Kivu Serena Hotel Hotel Amenities

Accessibility

  • Wheelchair accessible - may have limitations

Business, Conference & Meetings

  • Banquet hall on site
  • Meeting Room Facilities
  • Conference Facilities
  • 24-hour / 7 Days business center

Fitness Services

  • GYM - Fitness facilities

General Amenities

  • Laundry Room

Internet

  • Free internet

Kids & Childcare Services

  • Babysitting or childcare - Extra Charge

Lobby Level Services

  • Luggage storage facilities

Lobby Level Services

  • Express check out
  • Bellhop & Porter service
  • 24/7 front desk
  • Safe deposit box at front desk
  • Concierge service

Outdoor

  • Garden on property
  • Terrace on property

Parking Services

  • Self parking - Free

Pool Facilities

  • Swimming pool
  • Outdoor Swimming Pool

Property Features

  • Assigned smoking areas

Restaurants & Bars

  • Number of bars & lounges -
  • Number of pool bars -
  • Hotel Restaurant

Shopping

  • Gift shops or news stand

Spa Services

  • Full service spa on property

Transportation Services

  • Airport transportation drop off - Extra Charge
  • Airport transportation - Extra Charge

About Serena Hotels East Africa Brand Hotels

Serena Hotels is an upscale hotel and resorts chain in East Africa, Southern Africa, and South Asia. Serena Hotels East Africa is where it all began when the company established their first hotel in Kenya in the 1970s. Serena Hotels also expanded well in this part of Africa, collecting 36 luxury resorts, safari lodges, and hotels. Serena Hotels also received multiple recognitions in the region from World Travel Awards. Just recently, Polana Serena Hotel was named 2019 Mozambique’s Leading Hotel. The same organization awarded the Presidential Suite, Lake Victoria Serena Golf Resort & Spa the title Uganda’s Leading Hotel Suite for the same year. In the previous years, the Serena Hotels in the East Africa division have been a consistent awardee of World Travel Awards. 

The company is also listed on the Nairobi Stock Exchange (NSE). Its largest shareholder is the Aga Khan Fund for Economic Development. The Serena Hotels Group’s involvement in this scene has always proven how successful its operations have become over the 40 years it’s been in the industry. As of November 201, there are already 25 properties under this brand all over Africa and 11 properties in three Asian countries (Afghanistan, Pakistan, and Tajikistan).

HOTEL LOCATION

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Nearest airport and around Lake Kivu Serena Hotel
- Gisenyi, Hotel

Distances are displayed to the nearest 0.1 mile and kilometer.

Rwanda Tourism University College - 2 km / 1.3 mi
Université Libre de Kigali - 2.7 km / 1.7 mi
Gisenyi Beach - 0.7 km / 0.4 mi
Nyamyumba Hot Springs - 6.4 km / 4 mi
Parc National des Virunga - 9.9 km / 6.2 mi

The preferred airport for Lake Kivu Serena Hotel is Kigali (KGL-Kigali Intl.) - 161.4 km / 100.3 mi

Nearby hotels

Gorillas Lake Kivu Hotel Stipp Hotel Gisenyi Discover Rwanda Gisenyi Beach

Fun things to do in Gisenyi

Rwanda Tourism University College Gisenyi Beach

Hotels in Surrounding Cities

Gisenyi
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About Lake Kivu Serena Hotel Hotel